Customer Care
Shopping
I Can't find the Wine I am looking for, Can you Order it ? Sometimes We Can, and We will try our best. Call or Chat with us to figure out the best available option for you !
Do you ship to my state? At the moment we only ship within Florida. We do not ship outside the United States.
What forms of payment do you accept ? We accept Visa, Mastercard and Paypal We also accept payments via Cashapp, Venmo or Zelle. Call us to arrange payments via these apps.
Do you have Discount Coupons available ? We always offer discount coupons so you get rewarded with the best prices. Sign up to receive them in your inbox !
Why some items show Pre-Order instead of Add to Cart? Pre-Order shows in items that we order directly for you and ship within the timeframe showed. Add to Cart are items that we have in Stock at the moment of your order.
shipping & delivery
What are your Delivery Options ? We will deliver your order via Fedex Home Delivery or via our Company Delivery.
How much does my shipping will cost via Fedex Home Delivery ? $21.99 from 1 to 3 bottles $24.99 from 4 to 6 bottles $26.99 from 7 to 9 bottles $29.99 from 10 to 12 bottles.
How much does my shipping will cost if you deliver my order? We deliver once a week to your area, and it will only cost you $9.99, regardless of how many bottles you buy !
How will you handle my order in extreme temperatures ? We will check the forecast before delivering your order and will call you to arrange alternative options, if needed, or to hold your order until conditions are favorable to avoid damaging your wine.
Do I need to be present to receive my wine order ? Yes, you or someone 21 years or older will have to be present to receive the order and sign as receipt. This is a federal requirement as Alcohol is a controlled substance. Call us to arrange options for your delivery if you cannot be present at the schedule time.
Do you charge Taxes? Yes, we charge the FLorida Sales Tax which is 6.5%.
returns
What do I do if I have issues with the order received ? Please call us and we will take actions to correct the issues a.s.a.p. You can also email us at sales@newwinecellars.com. Please mention your Invoice number in the reference box.
free wine experts advise
Do you need help picking a wine for a special occasion ? Either that or any other questions you may have, let the experts help you ! Open the chat box, call us or send an email to sales@newwinecellars.com and we will guide you.